HCL Technologies Limited Walk-in Drive for Freshers

Company Name: HCL Technologies Limited

Job Role: Analyst

Educational Qualification: Any Graduate

Experience: 0-3 years

Job Location: chennai and hyderabad

Skills: Good communication skills

Job Description:
Customer Support Executive:

• Work within the WebChat team to provide online technical support to Eircom Broadband / TV / Telephone Customer
• Should be Flexible to take inbound calls when requested
• Deal with wide range of queries from email password resets to diagnosing faults on Fibre, eVision, NGA & Telephone Lines
• Analyzing trends and reporting of suspected outages to management
• Publish chat reports and analyze productivity trends within tech support chat operations
• Identify and recommend operational and technological tools to improve efficiency
• Establish and maintain effective work procedures
• Review and ensure processes are in compliance with internal policies and external regulations.
• Respond to escalated issues regarding performance and quality.
• Coordinate, participate, and/or manage multiple projects assigned by senior management, providing input on operations related matters.

For DSG Specific:

• Work within the WebChat team to provide online Support to Store agents for Mobile and Fixed queries
• Trouble shooting queries and issues from direct and franchised stores around bundles/offers and discounts
• Management of Web Chat and Email queries form stores and Quad play customers in OOH
• Maintain a high level of quality and professional service to all contacts in both written and chat environment

Skills Required:

• High level of written English and also Com skills.
• Applicants need to be proficient at typing, with an above average words per minute typing speed
• Relevant Experience only would be considered.

Selection Process: 3 round of interview
Mandatory Documents:

• Updated Resume Copy
• Any Government Issued Identity card
• Passport Size Photographs.

Apply Mode: Walkin

Date of Walk-in: Feb 12, 2016

Time of Walk-in: 10:00 AM to 2:00 PM

Walk-in Address: 

Ellenki College of Engineering and Technology ,
Near BHEL, Patelguda,
Patancheru,Hyderabad-502319
India.